Customer Stories

Real Transformations.
Real Results.

See how enterprise teams are using Horizon to discover what matters, prioritize what moves the needle, and compress months of consulting into weeks of action.

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Case Studies

Success Stories

Dive deeper into how leading organizations used Horizon to transform their operations.

E-commerce / Fintech8 min
Mercado Libre

Mercado Libre achieved 3,471% ROI in the first month and unlocked $2.3M+ projected annual savings, 90× faster, from months to days. AI agents engaged 1,000 employees across Finance and related functions in 5 countries, covering 100% of targeted areas.

76

FTE Capacity Unlocked

$2.3M

Projected Annual Savings

<1 week

To first implementations

2025Read
Travel Technology6 min
Despegar

From 12 months of manual reviews to an AI-driven discovery process completed in just four weeks. Horizon interviewed 170 collaborators from Media Sales and RR.HH., converting 124 hours of conversations into 45 initiatives to guide CRM migration.

+124h

Conversation Hours

9.1 / 10

Average Satisfaction

45

Initiatives Generated

2025Read
Insurance5 min
La Segunda

From manual processes and scattered systems to an integrated digital platform in under 5 weeks. La Segunda used Horizon's AI Engine to capture insights through interviews with 7 case managers and 2 medical auditors, delivering a full process map, dashboard of insights, and improvement initiatives.

+30h

Discovery Hours Saved

8.2 / 10

Conversation Satisfaction

90%

Would talk again

2025Read

Testimonials

Join Other Forward-Thinking Enterprises

Hear what our clients say about us!

“We chose Horizon as we needed rapid evidence and clear ROI prioritization to decide where to focus first”

Strategic Transformation Director

Strategic Transformation Director

Mercado Libre

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