AI-Powered Continuous Discovery.
Customer Success Stories.

Horizon interviewed 2,000 Mercado Libre employees in 4 days across 5 countries, delivering 3,471% ROI in the first month and $2.3M+ in projected annual savings.

PedidosYa ran 14+ async AI interviews across Rider Payments and Partner Payments in 3 months. Horizon surfaced 31 actionable findings, quantified hundreds of hours of monthly operational waste, and built the foundation for a continuous discovery program now running across Tax, Collections, and PQP.

From 12 months of manual reviews to an AI-driven discovery process completed in just four weeks. Horizon interviewed 170 collaborators from Media Sales and RR.HH., converting 124 hours of conversations into 45 initiatives to guide CRM migration.

From manual processes and scattered systems to an integrated digital platform in under 5 weeks. La Segunda used Horizon's AI Engine to capture insights through interviews with 7 case managers and 2 medical auditors, delivering a full process map, dashboard of insights, and improvement initiatives.

AFAP SURA accelerated its process improvement cycle 90× faster. Horizon conducted AI-powered interviews covering 100% of the ANR and BPC processes, delivering 63 prioritized insights and 186% ROI in under 7 days.

Trafilea mapped 43 async AI interviews across 2 tribes in 2 weeks. Horizon delivered 10+ prioritized findings, eliminated 129 discovery hours, quantified 218 h/month of operational waste, and achieved 310% Day-One ROI.

Grupo HZ uncovered hidden inefficiencies across 6 departments using AI-driven async interviews. Horizon delivered 33 prioritized findings, saved 159 discovery hours, reallocated 3 FTEs, and achieved 182% ROI — without a single blocked calendar.