For VP Operations at Digital Marketplaces

Your team knows what's broken.
The problem is no one's listening at scale.

Horizon talks to your entire organization in days and surfaces the highest-priority improvements your team is already living with. Without consultants. Without surveys.

SOC 2 Type II Certified·Your data stays in your environment·Employees choose what to share
0:00 / 0:00

Sample output

What you get by Friday

Not a presentation. Not a recommendation deck. Actual output from your organization.

Auto-generated process map

Order received
Validation
Manual review
Assignment
Dispatch
Shadow escalation
Delivery
Documented
Shadow process

BPMN-ready. Exported as editable diagrams your team can use immediately.

Ranked insights with ROI estimates

FindingImpactEffortEst. ROI
Manual reconciliation across 3 systemsHighLow$420K/yr
Approval bottleneck in cross-border opsHighMedium$310K/yr
Duplicated QA steps between teamsMediumLow$185K/yr
Undocumented vendor onboarding workaroundMediumMedium$140K/yr

Each insight comes with evidence from real employee conversations.

Trusted by leading enterprises

Delivery HeroItauMercadoLibreBVdLocaliFoodSURAPwCGunderDespegar

If you run ops at a marketplace, you've lived this.

Every one of these is a real conversation we've had with ops leaders at platforms like yours.

The real process isn't in any document

Your teams have built workarounds and manual steps that don't appear in any system. They work, until someone leaves or a new market launches.

What works in one market doesn't translate to the next

Every country operates differently. Practices that drove efficiency in your core market become bottlenecks when replicated without visibility.

By the time discovery ends, the org has already changed

Traditional process mapping takes 12 to 18 months. You've already launched two new verticals and hired 200 people. The map is outdated.

Months vs. Days

With vs. Without Horizon

Better outcome. 90× faster.

We spoke with 1,300 people in four days. Last time this took us 18 months.

With Horizon

ONE WEEK TO MOVE TO ACTION

Discovery

Monday · Our specialized agents talk to everyone

Process mapping

Tuesday · We understand the processes

Insight generation

Wednesday · We identify and rank insights based on impact

Initiative creation

Thursday · We propose solutions to the most impactful problems

Review and repeat

Friday · Review the outcome, move to action and repeat

Without Horizon

17-32 WEEKS TO INSIGHT

Onboarding

3-4 weeks · Painful, slow, and bureaucratic process

Discovery

6-12 weeks · Manual, limited, sampled interviews

Evaluation

2-4 weeks · Manual problem finding within human reach

Business cases

3-6 weeks · Slide decks created based on outdated knowledge

Review

3-6 weeks · Weeks later proposals arrive and experts leave

Real results. Real organizations.

2,000 employees · 15 countries · 4 days

A leading LATAM marketplace mapped entire operations across markets. Horizon completed in 4 days what previously took 18 months.

Leading LATAM Marketplace

$2M+ in efficiency opportunities identified in week one

A top food delivery platform used Horizon to map commercial, People, and Finance ops. The first week surfaced over $2M in addressable inefficiencies.

Top Delivery Platform

82 of 191 days of lead time, found in week one

A global fintech mapped their full SDLC. 43% of lead time stuck in pre-development compliance was invisible before Horizon.

Global Fintech Unicorn

2,000

Interviewed across 15 countries in 4 days

6,600+

Hours of operational work mapped in a single 14-day discovery

30–40%

Of executive time identified as recoverable

< 1 week

Time to first actionable insight

How we start

The One Week Challenge

Before any long-term commitment, we run a focused one-week engagement on a specific area of your operations. You get real findings, not a pitch deck, by Friday.

AI-conducted 1:1 interviews across your target team

Automatically generated process maps (BPMN-ready) with ranked insights

3-5 prioritized initiatives with ROI estimates and executive summary

Request the One Week Challenge

No long onboarding. No 12-month contracts upfront. Just results by Friday.

See what your marketplace team can do with AI.

One week. Real findings from your own organization. No pitch deck, no 12-month contract, just results by Friday.

SOC 2 Compliant · AWS Partner of the Year LATAM · Trusted by teams at Delivery Hero, iFood, MercadoLibre and more.