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PRIVACY POLICY AND
TERMS AND CONDITIONS OF USE

WHO WE ARE

At Horizon AI Global Inc., we specialize in accelerating digital transformation for businesses through artificial intelligence (AI) solutions. Our platform interacts directly with employees to identify inefficiencies and optimize workflows, facilitating faster and smarter business outcomes.

PRIVACY POLICY

Horizon ("we," "our," or "us") values your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services in Argentina, Peru, the United States, and Uruguay.

If you do not agree with the terms of this policy, please do not access the site or services.

1. Information We Collect

We collect the following information directly from you or automatically when you use our services:

a. Personal Information

• Name

• Email address

• Company name

• Phone number (if provided)

• Billing and payment information

b. Usage Data

• Browser type and version

• IP address

• Device information

• Pages visited and time spent

• Referral URLs

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience and analyze traffic. Optional cookies are disabled by default, and you can control cookie settings through your browser or by visiting our Cookie Policy.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and enhance our services

• Respond to inquiries and provide customer support

• Monitor usage and improve our website and offerings

• Send updates, security alerts, and administrative messages

• Meet our legal and compliance obligations

3. Where and How We Store Your Data

• Storage Locations: Your data is hosted primarily on AWS Cloud and/or Azure environment.

• International Transfers: We do transfer personal data among our facilities in the countries listed above (Argentina, Peru, United States, Uruguay).

• Access Methods: Our platform is delivered as a SaaS application. Authorized personnel may also access data via secure API or SFTP when explicitly configured and approved.

• Data at Rest: We encrypt all PII at rest using AWS-managed encryption keys.

• Data in Transit: All network transmissions are encrypted with industry-standard TLS/SSL or SSH protocols.

4. Information Security

We maintain a comprehensive security program led by our CTO in coordination with specialized third party teams. Key elements include:

• Certification & Audits: We are currently undergoing a SOC 2 Type II audit (Johanson LLP).

• Internal Audits: Conducted at least annually.

• External Audits: Performed by Johanson LLP.

• Security Policy: Defined, approved, and communicated by our CTO.

• Acceptable Use: Covers permitted/prohibited use of hardware and software, third party connections, web filters, proxy controls, email deactivation upon offboarding, and phishing/spam protection.

• Training & Awareness: Annual training on phishing, social engineering, password protection, malware prevention, data protection, and IT risks.

• Identity & Access Management: Enforced MFA and strict access controls; SSO integration with CyberArk is not currently supported.

• Password Policy: Minimum 8-character length, complexity requirements, periodic rotation (every 90 days), and MFA enforcement.

• Risk Management: Quarterly risk reviews overseen by the CTO, with regular risk assessments and external audit input.

• Third Party Assurance: Inventory and due diligence assessments, risk classification, and incident response guidance for third parties.

• Network Security: Firewalls and AWS GuardDuty monitoring; segmentation between customer data; static IPs for data transfer not required unless requested.

• Pentesting & Vulnerability Management: Ongoing grey box pentests (e.g., Strike), scheduled annually; continuous vulnerability scanning via AWS Inspector; critical issues are remediated within two weeks.

• Patch Management: Recurring AWS Inspector scans; security patches applied within one month of release.

• SSDLC: Dependabot for SCA and Semgrep for SAST.

• Monitoring & Incident Response: CloudWatch SIEM, antivirus/antimalware, dedicated security incident response resources.

• Business Continuity & Backups: Disaster recovery plan in place; backups occur at least monthly with defined retention and restore procedures.

5. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service Providers: Hosting, analytics, payment processors, under strict confidentiality agreements.

• Legal Authorities: If required by law or valid legal process.

• Business Transfers: In connection with mergers, acquisitions, or asset sales, with appropriate data safeguards.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We ensure deletion of personal data when retention periods expire.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you

• Request corrections or deletion

• Object to or restrict processing

• Withdraw consent at any time

• File a complaint with a data protection authority

DPO Contact: Our Data Protection Officer for Uruguay is reachable at ml@usehorizon.ai.

To exercise any rights, please email support@usehorizon.ai.

8. Third Party Links

Our website may contain links to third party sites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy periodically. We will post changes here and update the Effective Date.

11. Contact Us

For questions or concerns, contact us at support@usehorizon.ai.


TERMS AND CONDITIONS OF USE

This document sets forth the Terms and Conditions of use of the Horizon platform (https://usehorizon.ai), owned by Horizon AI Global Inc., with services that may be provided directly by Horizon or through its authorized representatives, including AI SOFTWARE SAS, headquartered in Montevideo, Uruguay.

REGISTRATION AND ACCESS

To access certain services of the platform, the User must register and keep their data updated. The User is solely responsible for protecting their password and account credentials. Horizon shall not be liable for unauthorized access resulting from non-compliance with this obligation.

By accessing and using the platform, the User accepts these Terms and Conditions. If the User does not agree, they must refrain from using the service

1. DEFINITIONS

  • "Platform": the website and services offered at https://usehorizon.ai.

  • "User": any natural or legal person who accesses and uses the Platform, either as a Referred User or as an Administrator User.

  • “Referred User”:  a natural person who interacts with the Platform by providing information, data, or responses, generally within the context of internal organizational processes such as evaluations, surveys, or data collection.

  • “Administrator User” : a natural or legal person who has access to advanced functionalities of the Platform, including viewing, analysis, and management of data submitted by Referred Users. This User is responsible for overseeing and managing the use of the Platform within their organization.

  • "Horizon": Horizon AI Global Inc. and its authorized representatives.

  • "Services": consulting, development, and AI support services provided pursuant to accepted proposals between the parties.

2. SCOPE OF SERVICE

In addition to the consulting services provided, Horizon is a tool that uses artificial intelligence to automate the process of identifying operational inefficiencies.

The solution enables process mapping, inefficiency detection, and the proposal of improvement opportunities faster than traditional consultancies.

All services are provided in accordance with the specific terms of each Proposal approved by the User. The service is provided under a limited, non-exclusive, non-transferable, revocable license, conditioned upon compliance with these Terms.

3. PROPRIETARY SOFTWARE AND PREEXISTING TECHNOLOGY

All software, methodologies, tools, processes, and prior knowledge used by Horizon in the performance of services constitute "Preexisting Technology" and shall remain the exclusive property of Horizon.

4. DERIVATIVE WORKS AND RESIDUAL RIGHTS

Horizon may incorporate improvements or learnings derived from the performance of services into its core technology, provided such incorporation does not involve the disclosure of the User’s confidential information or infringe upon exclusive rights over deliverables.

5. INTELLECTUAL PROPERTY OF DELIVERABLES

Deliverables developed specifically for the User shall be the property of the User, except when they include elements of Preexisting Technology, in which case Horizon shall retain rights over those elements. Horizon shall also retain usage rights over knowledge and tools developed within the scope of the services, provided they do not infringe on the User’s ownership.

6. CONFIDENTIALITY

“Confidential Information” means any technical, commercial, financial, operational, or other information, whether oral, written, or electronic, disclosed by one party to the other in the context of the contractual relationship.

7. PROTECTIVE MEASURES

Each party agrees to protect the confidential information received with the same level of care it applies to its own confidential information, and at a minimum, with a reasonable degree of diligence.

8. RESPONSIBILITIES OF THE PARTIES

The User shall be responsible for:

  • Providing accurate and complete information.

  • Designating a point of contact for service coordination.

  • Using the services in compliance with applicable law.

Horizon shall be responsible for:

  • Providing services in accordance with reasonable professional standards.

  • Protecting client data and information as stipulated.

9. LIMITATION OF LIABILITY

Under no circumstances shall Horizon be liable for indirect, incidental, special, punitive, or consequential damages, including, without limitation, loss of data, profits, revenue, savings, business opportunities, or reputation, arising from the use or inability to use the Platform or its services.

Furthermore, Horizon shall not be held liable for any decisions, actions, or omissions taken by the User as a result of using the Platform, nor for the consequences such decisions may have on third parties, including but not limited to employees, contractors, partners, suppliers, clients, or other users. The User shall bear sole responsibility for evaluating and assuming the risks associated with the application of any recommendation, analysis, or information obtained through the Platform.

In particular, Horizon shall not be liable to the User or any third party for claims of a labor, civil, commercial, administrative, criminal, tax, or any other nature that arise, directly or indirectly, from decisions made by the User based on the use of the Platform.

Should any third party file a claim, lawsuit, or legal action against Horizon as a result of decisions made by the User, the User shall assume full responsibility and agrees to undertake the legal defense, as well as to indemnify and hold Horizon harmless from any economic, judicial, or extrajudicial consequences that may arise.

Horizon’s total liability, regardless of the cause or legal basis, shall be limited to an amount not exceeding the annual value of the Services rendered, per event. This value shall be calculated based on the fees actually paid during the term of this agreement, as of the date of the event giving rise to the claim.

10. LIMITATION OF WARRANTIES

Horizon makes no warranties regarding results, unless expressly agreed to in writing in the proposal. Services are provided "as is."

11. INDEMNIFICATION

The User agrees to indemnify and hold harmless Horizon and its representatives against any claim, damage, loss, fine, or expense (including legal fees) arising from misuse of the platform, breach of these Terms, or violation of third-party rights.

12. SERVICE INTERRUPTION

Horizon reserves the right to modify, suspend, or discontinue services temporarily or permanently, with or without notice, for technical, commercial, or force majeure reasons. Horizon shall not be liable for interruptions, delays, or service failures beyond its reasonable control.

13. FEES AND PAYMENT

Fees will be defined in each proposal and may include hourly rates, fixed, or scalable amounts. The User agrees to pay according to agreed terms without offsets or withholdings.

14. SECURITY MEASURES

Horizon shall implement reasonable technical and organizational security measures to protect the information and systems used in the provision of services.

15. GENERAL PROVISIONS

Horizon may modify these Terms and Conditions by publishing an updated version. Any changes will be notified to users via registered contact methods or visible announcements on the platform. If any provision is found invalid, the remainder shall remain in force. The failure of either party to enforce any right shall not be deemed a waiver.

16. DISPUTE RESOLUTION

Any dispute arising from these Terms shall be resolved amicably between the parties. Failing agreement, the matter shall be submitted to the jurisdiction defined in the governing law clause and in the applicable proposal. The parties expressly waive any other jurisdiction.

17. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of Delaware. 

Any dispute, conflict, or claim arising out of or in connection with the use of the platform, or with the interpretation, performance, or breach of these Terms, shall be subject to the exclusive jurisdiction of the ordinary courts of the city of Montevideo, Uruguay, with express waiver of any other venue or jurisdiction that may otherwise apply.

18. NOTIFICATIONS

All notices shall be made in writing to the email addresses designated in the corresponding proposal and shall be deemed received 24 hours after being sent, unless proven otherwise.

19.PREVALENCE OF SPECIFIC TERMS.


These Terms and Conditions shall govern the relationship between the parties. However, if the parties have entered into any specific terms or agreements in addition to this document, such specific terms shall prevail in the event of any conflict or inconsistency with the provisions herein. The specific terms so agreed shall be deemed an integral part of these General Terms and Conditions.


20. CONTACT

For inquiries regarding these Terms, please write to: contacto@usehorizon.ai



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ACCEPTANCE OF TERMS AND CONDITIONS

The parties agree that this document of Terms and Conditions, along with the general and specific conditions detailed in the signed proposals between them, constitutes the entire agreement governing their contractual relationship. In the event of any discrepancy between these Terms and Conditions and the specific conditions of a signed proposal, the latter shall prevail to the extent of such discrepancy.