From 3 Weeks of Manual Interviews to 7 Days of AI-Driven Insights
How SURA accelerated its process improvement cycle 90× faster with Horizon
Insights
Days to Discovery
ROI
The Challenge
AFAP SURA is one of the leading pension fund administrators in Uruguay and part of the regional SURA LATAM group. With a team of 600 employees, the organization manages critical processes related to the retirement funds of thousands of affiliates.
The ANR process (international transfers for affiliates living abroad) and BPC workflows required weeks of manual interviews, reaching only a small portion of the team. Information was scattered across multiple systems. The team needed to constantly request updates to understand the status of each case. An error in an international transfer could result in financial losses that are difficult to recover.
The opportunity: get a complete operational view by integrating information scattered across different systems. Detect bottlenecks before they impact the affiliate, with better traceability of each request. Identify automation opportunities and operational improvements, aligned with regulatory requirements.
Methodology
The Horizon Approach
Horizon conducted AI-powered interviews with the teams involved in the ANR process. The platform analyzed all contributions, identified patterns, risks, and opportunities, and prioritized findings based on impact and implementation effort.
In less than seven days, Horizon delivered: 63 key insights related to the ANR flow and BPC process, including bottlenecks, repetitive tasks, and operational risk points. A complete view of the process, integrating information from Floxu, UI, CAFAP, Treasury, and banking systems. Evidence-based prioritization, with clear recommendations to improve traceability, reduce risk, and accelerate processing times. Immediate economic impact: the pilot achieved a 186% ROI.
Traditional consulting: 3 weeks of interviews vs. 7 days with Horizon.
The Results
The pilot demonstrated that SURA can understand and improve critical processes like ANR and BPC in days, not months.
Horizon enabled the team to: gain a holistic view of the operational flow, identify friction points and operational risks, and prioritize 63 key findings backed by evidence.
The result: greater traceability, less manual work, and a clear roadmap to accelerate improvements with real operational impact.
Key Results
+63
Insights
<7
Days to Discovery
186%
ROI
| Process Area | Before | After | Impact |
|---|---|---|---|
| Process Discovery | 3 weeks of manual interviews, <20% team coverage | AI-driven, 100% process coverage in <7 days | 90× faster discovery cycle |
| Insights Generation | Manual synthesis, fragmented across systems | 63 prioritized insights from Floxu, UI, CAFAP, Treasury, banking | Evidence-based roadmap |
| International Transfers (ANR) | Constant manual status requests, high error risk | Full traceability, bottlenecks detected proactively | Reduced financial risk |
| ROI | No measurement framework | 186% ROI in pilot | Immediate economic validation |
What People Said
“The discovery phase with Horizon was significantly more efficient. We gained critical time that allowed us to implement improvements much earlier than we could have through manual methods.”
Technology & Process Risk Team – AFAP SURA