Use Case · Operational Efficiency
Recover your team's hours, process by process.
Manual work and rework quietly eat your team's capacity. Horizon finds where, measures how much you can recover, and gives you the actions with the highest return.
01 · When this applies
Does any of this sound familiar?
This use case starts from any of these situations. The more you already know, the faster we get to the number.
My area keeps adding people and the output stays the same.
We scan the area and rank its processes
This end-to-end process is heavy, but I don't know which phase weighs the most.
We rank the phases of that process
I know exactly which process eats my team. I want that capacity back.
We quantify that process directly
We already decided what to automate. I need the spec to build it.
We write the build-ready spec
02 · What you walk away with
The number, the map, and the actions.
Every quantified process ends in three pieces. Together they make the case defensible in front of any committee.
01
The number
How many FTEs of capacity you can recover. The math is simple: active hours per case, times monthly volume, plus rework.
02
The map
The process diagram with the hours placed where they live: which activity, in which team, how many hours per week.
03
The actions
The findings ranked by recoverable hours, so you know what to attack first and what each move returns.
This is a real one: vendor onboarding at a global technology company with more than 20,000 employees. One process crossing four teams.
Click a numbered marker or a finding to connect the two.
About 98 recoverable hours per week on some 200 cases a month. The load lives in the boxes and the rework loops, not in the waits.
23
AI conversations with the people who run the process
~200
cases per month
~98 h
recoverable per week
≈2
FTEs of capacity
One rule keeps this number honest: waiting time between teams never counts as recoverable FTEs. Waits make a process slow, not heavy. Padding the number with them would break the case the first time someone checks it.
03 · How we get there
Three steps, and none of them is a workshop.
Horizon talks to your people
Our AI interviews the people who actually run the process, each one on their own schedule. No workshops, no consultants on the floor, and the operation never stops.
We quantify and validate
We put your monthly volume behind every finding and validate the hours with the process owners. The time people report turns into a number that resists scrutiny.
You get the case and act
You receive the quantified case with the actions ranked by return. If you decide to automate one of them, we take that task down to a spec a build team can pick up as is.
Not sure which process to attack first? Then we start one step earlier: we scan the whole area, rank its processes by load, and choose the entry point with you.
04 · What we need from you
Everything we need to start fits in one email.
To start
- Where the process starts and ends, in one or two sentences.
- What you want out of it: recover capacity, and from where.
- Who runs the process, so our AI knows whom to talk to.
If you have it
System data, volumes and process documentation sharpen the number, but none of it blocks the start. Whatever is missing, we reconstruct by asking the people who do the work.
Bring it to your operation
Which process would you quantify first?
In a 30-minute session we'll map this use case to one of your areas or processes and show you exactly what the journey would look like.